UniResort has got everything!
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"I love living at Uniresort because I have found a perfect balance between my personal and social life"..
Hameed
Studying Post Grad Diploma in Business Computing and Information Systems at Griffith University
Read more from our residents
What is life like at UniResort?
UniResort is a unique setting where over 300 people from all over the world come together to live, study and experience the best of Brisbane. Often, our residents do not know many people here and are entering a new country, new city, new university or school, and new accommodation all at the same time without knowing anyone – it’s a lot to take in. As such we have taken a pro-active approach to doing whatever we can to make your assimilation into Brisbane life as easy as possible. Make sure you join the UniResort Social Club to take advantage of our UR Events team tasked with running regular events to ensure an opportunity to mingle and meet your fellow tenants, as well as experience community life in Mt Gravatt. There will be plenty of events from BBQ’s to Pool Parties as well as community and charity initiatives to give a bit back. In addition to this UniResort is in the process of putting together a UniResort membership card that gives you benefits and discounts at surrounding restaurants and shops. We will also be facilitating other events from time to time as demand presents such as group fitness classes, dancing classes, walking or riding groups, etc. Life is here to live!
We aim to make UniResort a thriving community that facilitates students getting the most out of life! If the friendly UniResort staff can assist in any other capacity please just ask.
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After I move in who is the best person to ask if I have any questions?
Come to reception and any of the friendly staff will be able to help you.
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Can I change rooms after I've moved in if I really want to?
Yes, no problem. But there will be a fee charged as this creates a bit of extra work for UniResort. Check with UniResort management for the current room move fee.
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Can I inspect the facilities before I commit to a lease?
Yes, of course you can. We have dedicated inspection times daily during the week. The times are as follows:
Monday - Saturday from 12pm - 3pm.
If these times are not suitable, we are happy to show you through the complex at another time that is convenient for you but please call our office on 3457 5588 to make an appointment.
It doesn’t hurt to let us know if you will be attending one of our standard inspection times also.
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Can I make a special request to share with my friends?
Yes, of course you can. We will do everything we can to accommodate, but it will depend a bit on availability at the time. But more times than not we can make it work for you.
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Do I get a discount for paying upfront?
Yes, if you wish to pay your rent upfront and avoid the hassle of regular payments UniResort will give you a discount on your overall contract price. Please check with UniResort management for current prepayment pricing.
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Do I have to pay for cleaning or laundry at UniResort?
No, all apartments at UniResort have fully equipped laundries at no extra cost (but you will have to wash things yourself!). UniResort can clean things on your behalf if you prefer to pay a fee for this service. Check with UniResort management for pricing.
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Does UniResort provide airport transfers?
UniResort does not provide transport, however there are many convenient ways to get to us. The Airtrain to the city and Bus way to Upper Mount Gravatt station is easy, affordable and a time efficient way of reaching us. If you require a taxi, limousine or shuttle service please let UniResort know and we can arrange a booking for you. Please refer to our getting around section for more information regarding transport.
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How close is the nearest shopping centre?
One of the largest shopping centres in Queensland is about 5 minutes walk and 2 minutes drive from UniResort. Everything you want is under one roof at Garden City - banks, department and discount stores, boutiques, electronics, hair and beauty, supermarket, fast food, Gold Class cinemas, Bars, affordable and restaurant dining and more.
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How do I know my roommates will keep things clean?
With shared accommodation it is very important to respect each other and live in a clean and tidy apartment. No-one wants to come to the kitchen to cook their meal and find it a complete mess. Hence it is very important to show respect to each other by looking after the common areas and cleaning up after yourselves.
UniResort is very determined to ensure a positive culture in this regard where everyone has a great living experience, and will be conducting regular inspections to ensure standards are being met. If you are finding you are experiencing frustrations with your roommates’ cleanliness standards and they don’t seem willing to discuss with you please have a chat with our friendly staff who can assist you in rectifying any problems.
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How do I set up an account for the telephone in my room?
Come to the Office and pre-pay money into your telephone account. We can activate your phone straight away. There is no connection fee. Top up your credit at the Office to keep your phone activated.
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How does my mail get to me?
Each apartment has its own mail box. Packages and parcels are delivered to the office. We will notify you when a package has arrived and you will be able to pick it up from Reception during opening hours. Your room number should be included on all your mail. Your template is:
<Your Name Here>
C/- UniResort
<Apartment # in here>
80 Tryon St
Upper Mt Gravatt, Q 4122
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How does the internet account work?
Once the connection fee is paid, you will be given a code by UniResort. You can connect to the internet as soon as you have this. You will need a LAN cable to do this though. These can be purchased at the Office if you do not have one. You will find easy to follow instruction for setting up your internet in your room when you arrive. And our broadband provider has an on-site technician able to assist with any problems you may experience.
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How does UniResort compare with other student accommodation in Brisbane?
UniResort is the best value student accommodation in Brisbane. Our fantastic range of facilities, convenient location (you will be surprised how close you are to everything), large modern rooms and extra services (like the events we put on) all make UniResort one of the most enjoyable living experiences you will find.
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How long can I stay?
The minimum stay at UniResort is 6 months (Jan-June; July-Dec), however subject to availability shorter terms may be provided from time to time – but if you want to be sure to get a place you should book for 6 or 12 months.
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How much money do I have to pay upfront before I move in?
After you have received an email confirming your approval you need to pay 2 weeks rent within 7 days (ask UniResort staff about the great savings you can make by pre-paying your lease. We require ongoing rent payments to be made every fortnight (if you are not electing to utilise the pre-pay option). Direct Debit Authorisation forms (bank or credit card) are available to facilitate more convenient rent processing.
What about on check-in:
- Internet connection fee (once off)
- Telephone - pre paid usage
- You will need to bring a cheque or money order equivalent to 4 weeks rent to reception the day you move in for your Bond. This must be made out to the Residential Tenancy Authority
- UR Social Club fee (optional)
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How safe is UniResort?
UniResort is very focused on ensuring everyone that stays at the resort is safe and secure. The resort is fully enclosed with security gates and a CCTV system. We also have a ‘live-in’ security person you can contact for any afterhours matters and to ensure there are no problems. Having said that Mt Gravatt and Brisbane is quite a safe city to live in so this should not be a concern.
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How will UniResort communicate with me?
UniResort will have a ‘student lounge’ intranet. You should make sure to regularly check the Notice board at this portal to ensure you are informed with what is happening at UR and what you need to know. You can also follow UniResort on Twitter or Facebook to stay informed. In addition you will need to register your e-mail address for really important messages that need to be communicated.
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Is car parking available?
Yes, UniResort provide under cover secure car parking. In order to ensure parking is available for residents only you must register your vehicle with UniResort Management and please make sure your UniResort parking permit (that you will be given upon registration) is displayed at all times. Please check with UniResort management for current pricing.
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Is it only one person per room?
Couples or friends may share all room types as all rooms have either double or bunk beds. Please check with UR management regarding couple or twin pricing. For people sharing one room, both names and details must be on the lease. There are also options for one person to share a room (bunk beds) if you are coming by yourself, at a reduced rate to having a room to yourself – a great way to experience the UR lifestyle on a budget!
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Is there extra storage?
Beds have storage underneath and the rooms are quite large and also have wardrobes. Presently there are no additional storage areas outside your room. However, please advise UniResort if you have a need for this as we are presently exploring the possibility of installing some additional storage on site. You will then be given prioritised right to this storage when built.
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Is UniResort near transport?
Yes, you will be surprised how well UniResort is positioned and how easy it is to get around with public transport. With a bus stop at the front of the resort, and Garden City's major bus terminal (Upper Mt Gravatt Busway) a short walk away you will be surprised how easy it is to get around. Buses leave from Upper Mt Gravatt Busway every few minutes [every minute at peak times to Brisbane City], with the express reaching Brisbane’s CBD (QUT) in 16 minutes! And UQ also in 16 minutes!
The Busway is like a train line - perhaps even better, as they have more regular services - with roads dedicated to buses only (so no traffic delays!) direct to Brisbane. The Griffith University Busway is on the same line and is 3 minutes from Upper Mt Gravatt Busway, so UniResort is really well located for Griffith University students! But it is also surprisingly accessible to UQ, QUT and most other major educational institutions around Brisbane. In fact there are not many educational institutions in Brisbane that don’t have people staying at UniResort.
With this kind of transport you can go green as you really don’t need a car!
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What are the different payment methods?
Rent is to be paid via direct debit of your bank account or direct credit of your credit card. Rent is paid fortnightly in advance. If you don’t have an Australian bank account you can pay by credit card at reception. If you are wishing to make lump sum (6 or 12 month) prepayments EFT directly to UniResort’s bank account are acceptable – please ask reception for more details on this. No cash is accepted at reception. Bonds are sent directly to the RTA.
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What are the hidden costs?
UniResort is transparent with its fees. The base rent includes the following:
- Electricity allowance is 500 kWh per 4 bedroom apartment per month, and 600kWh per 6 bedroom apartment per month. Excess is calculated at 20 cents per 1 kWh over the capped amount. Any usage exceeding this allowance will be charged equally to each tenant in that apartment on a monthly basis.
- Hot Water
- Broadband up to 2GB a month
- Bedroom with ensuite
- Share laundry in apartment
- Share kitchen, lounge, dining and courtyard/balcony
- Use of UniResort leisure facilities - pool, spas, outdoor gym, sauna room, steam room, tennis court, barbecues and meditation hut
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What do I need to buy or bring before moving in?
- Linen - you can purchase attractive 'Pillow Talk' linen packs from UniResort
- Crockery - orders can be made directly with Coastal Kitchenware
- LAN cables - you can buy these from UniResort Office
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What do I need to do to apply?
Act straight away to ensure you don’t miss out – we generally have very high occupancy levels so it is important to get in early. click here to apply online. If your application is successful you will have 48 hours make your initial deposit. During this time a room will be held for you. If these amounts have not been paid within 48 hours you can no longer be guaranteed an apartment.
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What extras you can purchase in addition to the above inclusions (check with UniResort management for current pricing)?
- Electricity over 500 kWh per 4 bedroom apartment per month, and 600kWh per 6 bedroom apartment per month
- Once off broadband connection fee
- Cleaning services
- Linen, toiletry and crockery packs are available to save you going shopping
- LAN cables
- Broadband over and above 2GB a month
- Undercover car-parking
- UR Social Club (not compulsory)
We are also looking to introduce optional food packages in 2011 for your convenience! More on this as it develops.
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What happens if I break or damage UniResort Property?
All breakages and damage must be paid for. You are responsible for the actions of your guests while on UniResort property as well.
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What if I want to break my lease?
We understand that situations sometimes occur that you aren’t able to stay till the end of your lease and we do offer flexibility here. Let us know as soon as you can if you can not stay the length of your lease so that we can start looking for someone to take over your apartment. The break of lease fee is equal to two weeks rent. In addition, you are required to keep paying the lease until there is someone else to move in to your apartment.
Of course, if you can find someone to take over your lease straight away, you only need to pay the one weeks break lease fee.
Also, you should be aware if you are entering a long term lease that has discounts applied these discounts will be reversed if you break early.
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What is rental bond for?
A rental bond is money that the tenant pays at the beginning of a tenancy which the lessor can claim if the tenant owes money for rent, damages, or other costs at the end of the tenancy. It is not rent in advance. Bond is lodged with the state government authority, and assuming you look after everything it will be refunded to you when you leave. This is a standard requirement for rental accommodation in Brisbane.
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What is the apartment arrangement like?
Each apartment has either 4 bedrooms or 6 bedrooms. Each apartment is comprised of one classic, one deluxe and two superior rooms, [and two additional loft apartments in the 6]. Common area to share comprises a kitchen, washing machine and dryer, dining table, lounge including TV (68cm flat screen) and balcony or courtyard with garden. Every bedroom has its own ensuite, self contained wardrobe, ample storage and double bed. You will struggle to find apartments with more space than what UniResort has – check out the floorplans here. In addition the grounds at UR are amazing with a huge resort-like pool and BBQ area plus a tennis court, sauna, steam room, meditation huts and outdoor gym!
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Who do I contact in an emergency?
For any emergency situations please dial reception on +61 7 3457 5588. After hours this will diver to our contracted after hours answering service that can deal with emergency situations or our on-site security person. If the emergency is life threatening or dangerous, please phone the emergency services number on 000 which will connect you to the police, fire brigade or ambulance service as required.
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Who lives at UniResort?
UniResort is an accommodation centre for those who are studying at University, colleges and Tafe's. You also have to be over the age of 18 to live at UniResort.
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Will you increase my rent?
UniResort will not increase your rent during the length of your lease agreement, which is one of the benefits of entering longer term leases.
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Please note that our FAQ’s are subject to change and are not legally binding. Whilst best endeavors are made to ensure the frequently asked questions line up with the lease, please read the lease in detail as if there are discrepancies the lease will prevail.
