The Rules

UniResort is a great place to live, study and have fun. We are committed 
 to ensuring you and your fellow residents have a safe and enjoyable time 
 during your stay at UniResort and have created this House Rules 
  informationas a guide to ensure this.

Share accommodation is all about respect for each other and property – so to have the best time at UniResort be aware and mindful of these House Rules.

If you have any questions, please pop into reception anytime to chat with our staff.

1.0 Cleaning

As part of your lease with UniResort, your rental agreement includes the modern furniture and great shared facilities. We need your help to make sure these remain in working order so we ask you to look after them while you are living at UniResort. You also need to make sure your room and common area (in conjunction with roommates) is kept in a clean state, your roommates will appreciate the effort and so will any friends that you have come to visit. We hope that you take pride in the great facilities at UniResort – just like we do.

Please be aware, management will be inspecting your common areas regularly. This is to keep things happy and harmonious in your apartment. If your common area (including the balcony) is found to be untidy, messy or unhygienic we will issue you with a breach and give you the opportunity to fix the issue. If the apartment isn't cleaned within the allowed time frame we will organise professional cleaners, the cost of which will be shared among you and your roommates. If you have any queries or issues at the time of the breach, please talk to us as soon as possible. If you would prefer UniResort to do your cleaning for you for a fee you can book this service through reception.

2.0 Living in Shared Accommodation

Living out of home for the first time is an exciting experience and UniResort has been created to make this big step as easy as possible. But with this freedom comes more responsibility. We often take for granted many aspects of living at home, but when living with others, it is important to understand that different individuals have different opinions.

Try and work together with your new friends and roommates to create a welcoming and friendly home environment. Clean up after yourself, share the TV remote, monitor music levels when other residents are around and be mindful of other people's food and belongings.

Sometimes, differences of opinion do happen and it's best to chat about your feelings instead of getting angry. If a person's actions have hurt you, they probably didn't realise their actions were having an effect like that. A friendly chat with a friend or peer is a much easier and mature way to resolve an issue than being angry or mad.

2.1 Food

Please be respectful of other people's food. Set the rules of your apartment early on in your stay to avoid confusion. If something is of particular value to you, we advise you label it to avoid a difficult situation.

2.2 Dispute Resolution

It is quite usual for people to have differing opinions and values of life. Rather than take situations like these personally, it is best to be understanding of the position the other person is coming from.

If you find yourself in a dispute with your roommates or another tenant at UniResort please follow the following guidelines:

• Try and discuss the situation calmly and maturely.
• Give each person the opportunity to explain their perspective on the matter.
• Try and work constructively to find a compromise that both parties can adhere to.
• If no resolution, please chat with UniResort staff and we will endeavour to work as a mediator to solve the issue satisfactorily for the parties involved.

Most disagreements can be resolved with this approach but if there are problems that cannot be solved you may wish to consider a room move.

2.3 Pets

Pets are a very big responsibility and are not suitable for shared accommodation. UniResort does not permit our residents from having any type of pet while staying with us for the safety and comfort of yourself, your roomates. This environment is suitable only for people, not animals.

2.4 Children

UniResort is a shared apartment facility with majority of young adults living here, it is not suitable for children. Hence we do not allow any person under 18 years of age to stay at UniResort.

2.5 Smoking

Smoking is allowed only outside and not in shared areas. Please ensure if you are smoking on your balcony you are not disturbing any of your roommates.

3.0 Guests

UniResort is such a fun place to live, our residents invite guests over to enjoy our facilities quite regularly. To ensure the safety of our residents and to protect our facilities from damage, we ask that:

• No more than 3 non UR guests per resident at any time.
• Noise must be turned off at 10pm from Sunday – Thursday and Midnight on Friday and Saturday.
• No parties are to be advertised on Facebook of any other social networking site.
• If you are organising a gathering of friends in your apartment you should make sure it is OK with your roommates first (it wouldn't be very fair on them if they had an exam the next day!)
• No alcohol is permitted in the common areas. Anyone found to have alcohol on them will be asked to leave the pool/BBQ area immediately.
• No parties are allowed in the common area without the prior approval of management.

4.0 Noise

As the majority of our residents are students and their semester dates are all different according to different institutions, we ask that you be respectful of your neighbours at all times.

Just as you appreciate quiet during your stressful study times, please be mindful of your roommates and other residents.

As above, please keep noise down after 10pm Sunday – Thursday night and after midnight on Friday & Saturday night.

5.0 Extra Services

UniResort offers a range of additional services available at a set rate for you. These include:

• Professional cleaning
• Linen Packs
• Cutlery Packs
• Printing and Scanning facilities
• Food Options (from 2011)
• Extra Broadband (above 2 GB)

6.0 Fire Alarms

Fires and smoke can start very easily when cooking. The UniResort fire alarm system is directly linked with the local fire department, so in the case of an emergency they get here very quickly. When cooking, make sure you stay in the kitchen at all times. Food will smoke and catch fire if left unattended and the call out fee for the Fire & Rescue service will be payable by you.

7.0 Rent & Bond

Please check the details of your lease carefully before signing as it is a binding contract. If you are new to leases, please feel free to talk it over with a friend or family member or other person trusted by you. We are happy to discuss any issues you might have and explain in more detail.

6 weeks before your lease ends you will be contacted by UniResort with the option to extend your lease. If we do not hear from you, we will assume you are moving on so please vacate your accommodation at 10am the day your lease expires.

Please make sure you keep up to date with your rent payments to avoid any problems. If you are having financial difficulties please let us know sooner rather than later.

8.0 Common Areas

8.1 Pool, Sauna & Gym

There is to be NO GLASS OR ALCOHOL to be taken in the Pool and BBQ area at anytime.

The pool, spa, sauna and gym hours are 7am – 10pm. We ask you to respect these for the comfort of other tenants.

Follow the sauna instructions carefully. Do no place wood or other items in the hot rocks as this will cause an unpleasant smell.

Free weights are available for use in the gym. You can borrow these from reception.

Please ensure to return any equipment you use to its original location after use.

8.2 BBQ & Tennis Court

Please clean the BBQ area after each use. There are bins provided for ease of cleaning.

If you would like to use the tennis court for sports other then tennis (e.g soccer) please ask at reception for maintenance to take the net down.

8.3 Carpark

Car parking is available for a small fee (check with reception). Please register your vehicle with the UR management and ensure you display a valid UR car parking permit at all times when parked at UniResort. Cars without valid permits may be towed away.

The visitor car parking is allowed for a maximum of four hours for genuine UniResort visitors only.

Please speak to management if you have friends that wish to stay longer than the allowed four hours to arrange for temporary parking permits. Each resident is permitted one temporary parking permit for guests at any one time Services & Facilities.

8.4 Internet, Foxtel & Phone

UniResort provides the first 2GB of internet free. After this, you can top up your account. Please enquire with management for pricing.

Foxtel is available in the apartments. We have a selection of sports and entertainment channels.

There is a phone set up in each bedroom and your own personal line so you can monitor your own calls.

9.0 Green Initiatives

UniResort promotes green living amongst its residents and believes it is the small steps taken by everyone that will help our environment into the future. We have developed this list of things you can do every day to help reduce your carbon footprint.

• Please ensure you recycle and regularly turn off electrical appliances at the wall.
• Only put your dishwasher through when it is full.
• Turn the lights off in your bedroom when you are not in there.
• Keep your air conditioner temperature set at between 22-24 degrees or turn it off when not required.

Please note air conditioners use large amounts of energy. In an effort to conserve energy and encourage our residents to reduce their carbon footprint, there is a fee charged for excess electricity usage. Any apartments using over an allocated amount of energy will be required to pay the excess, split between the people in your apartment.

10.0 Security

We have onsite security that regularly patrols the complex. If you have a problem at any time please call 3457 5588 or come to the office or security room adjoining the office.

If asked to do something from security, please abide by these instructions otherwise you may receive a breach notice.

UniResort also has extensive CCTV cameras throughout the complex. These combine to produce a very safe and secure facilitiy.

11.0 Staff

UniResort management are here to assist with your everyday issues and make sure you have a great experience at UniResort. If you require anything please approach one of our friendly staff. If you require something to be fixed or cleaned, please come to or call reception and they will assist you with your requirement.

12.0 Weapons and Drugs

Weapons, Drugs and all illegal activity and goods are strictly prohibited on the UniResort grounds. If you are found to have brought these items into the complex your lease will be terminated. Please read through the weapons information attached, sign and return to reception with your entry report form.

13.0 Damage to property

If you cause any damage to any property in your room or anywhere else on the property you will need to pay for the cost of repairs. It is best to advise management immediately to avoid any further damage and greater expense. It is unwise not to report damage, given the extensive CCTV coverage, and unreported damage is considered a breach.

We hope that you enjoy your time at UniResort. These House Rules ensure that every resident at UniResort has a fun, safe and memorable experience and we thank you in advance for working with us to create this great resort atmosphere.

If you have any questions, please do not hesitate to contact us.

With thanks,
The UniResort Team